Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

trinityhealth; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive culture

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee Medical Records and Medical Reception staff. You will ensure efficient patient flow, satisfaction, productivity, and alignment with leadership goals.

Responsibilities include supervising daily operations, coordinating scheduling, communicating across teams, auditing clerical processes, and assisting with budgeting to support high-quality care.

Qualifications

• High School graduate or equivalent with management coursework.
• Prefer Associate's or Bachelor's in Management/Healthcare Administration.
• Minimum of 3 years in a medical office with reception duties; supervisory experience preferred.

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient procedures.
• Ensures scheduling for medical records and reception staff and handles timekeeping.
• Communicates with leadership, providers, triage and staff on day-to-day operations; develops protocols for compliance.
• Manages clerical audits, internal and external for the office.
• Assists in developing and overseeing the office budget.

Skills

Staff supervision

Medical office administration

Customer service

Education

High School diploma or equivalent

Associate's or Bachelor's in Management or Healthcare Administration

Job description

Employment Type:

Full time Shift:

Description:

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate's or Bachelor's degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years' experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.