Medical Office Ops & Patient Experience Lead

EyeCare Partners LLC; Brentwood (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners LLC, based in St. Louis, Missouri, seeks an Assistant Office Manager to lead a patient-focused team at Clarkson Eyecare. You will drive the Total Patient Experience, support doctors, enforce policies, and guide daily office operations to deliver seamless care.

The role emphasizes teamwork, positive communication, and coaching to achieve goals while maintaining compliance and efficient office flow.

Qualifications

• High school diploma or GED required.
• ABO and NCLE certifications preferred but not required.
• Minimum 1 year in a customer/patient interaction role.
• Previous medical office experience preferred; leadership experience strongly preferred.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain good working relationships with doctors at the office.
• Enforce all corporate policies and procedures.
• Assist with day-to-day operations of the office and improve office flow.

Skills

Customer service

Leadership experience

Office software

Education

High school diploma or GED

ABO and NCLE certifications

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC, based in St. Louis, Missouri, seeks an Assistant Office Manager to lead a patient-focused team at Clarkson Eyecare. You will drive the Total Patient Experience, support doctors, enforce policies, and guide daily office operations to deliver seamless care.

The role emphasizes teamwork, positive communication, and coaching to achieve goals while maintaining compliance and efficient office flow.