Medical Office Manager: Patient Experience Lead

HEALTHCARE RECRUITMENT COUNSELORS; Lutz (FL); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Great work-life balance

Ongoing training and professional dev.

Ownership of role

Job summary

HEALTHCARE RECRUITMENT COUNSELORS is seeking a Medical Office / Front Desk Manager in Lutz, FL. The role focuses on coordinating daily front desk operations, delivering excellent patient service, and supporting a multi-location outpatient practice as it expands into the area.

The candidate will oversee scheduling, check-in/check-out, and patient communications while maintaining confidentiality and a welcoming reception. 2+ years of relevant experience is preferred.

Qualifications

• 2+ years of medical front desk/healthcare administration experience preferred.
• Strong communication and patient service skills.
• Excellent organization and the ability to manage competing priorities.

Responsibilities

• Coordinate daily office operations and front desk workflow.
• Welcome patients with friendly, attentive service.
• Answer calls, schedule appointments, and manage patient communications.
• Coordinate patient check-in/check-out, paperwork, and payments.
• Monitor schedules and help maintain efficient patient flow.
• Support and train front desk staff.
• Address patient questions and resolve concerns professionally.
• Maintain accurate patient information and confidentiality.
• Communicate with providers and staff to keep operations running smoothly.
• Maintain an organized, welcoming reception area.

Skills

Communication

Patient service

Organization

Prioritization

Initiative & leadership

Tools

Scheduling software

EMR

Job description

HEALTHCARE RECRUITMENT COUNSELORS is seeking a Medical Office / Front Desk Manager in Lutz, FL. The role focuses on coordinating daily front desk operations, delivering excellent patient service, and supporting a multi-location outpatient practice as it expands into the area.

The candidate will oversee scheduling, check-in/check-out, and patient communications while maintaining confidentiality and a welcoming reception. 2+ years of relevant experience is preferred.