Front Office Team Lead: Patient Experience & Ops Leader

United Digestive; Tampa (FL); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

United Digestive in Tampa, FL seeks a Front Office Team Lead to support the Office Manager with front desk operations, scheduling, financial counseling and medical records management. You will ensure coverage, lead the team, and help manage the patient visit workflow from check-in to day-of visit while upholding HIPAA and patient confidentiality.

Responsibilities include coordinating coverage, supervising staff, assisting with payments and referrals, and training team members to maintain

Qualifications

• High School Diploma or GED required.
• 2-3 years of specialty medical office experience, gastroenterology preferred.
• Front Office Team Lead experience preferred; must be computer literate.
• Ability to operate Greenway and Microsoft Office applications.

Responsabilités

• Coordinate coverage for lunches and PTO; fill in as needed.
• Assist Office Manager with balancing patient payments and charges.
• Support OSHA and Safety program requirements as directed.
• Order and reconcile supplies as directed by the Office Manager.
• Train, coach, and develop front office staff.
• Monitor filing center and scheduling queues for timely processing.
• Ensure mail handling and timely communication with patients.
• Participate in marketing activities and staff meetings.
• Ensure HIPAA compliance and confidentiality of patient information.
• Other duties assigned by Office Manager.

Connaissances

Leadership

Customer service

Communication

Problem solving

Formation

High School Diploma or GED

Outils

Greenway

Microsoft Office

Description du poste

United Digestive in Tampa, FL seeks a Front Office Team Lead to support the Office Manager with front desk operations, scheduling, financial counseling and medical records management. You will ensure coverage, lead the team, and help manage the patient visit workflow from check-in to day-of visit while upholding HIPAA and patient confidentiality.

Responsibilities include coordinating coverage, supervising staff, assisting with payments and referrals, and training team members to maintain