Medical Office Front Desk & Scheduling Specialist

Richmondheart; Hopewell (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Richmondheart in Virginia is seeking a friendly, professional front desk receptionist to join our patient services team. You will greet patients in person and on the phone, handle inquiries, and help ensure efficient scheduling and accurate information flow.

Responsibilities include inputting patient data into AthenaHealth EMR, verifying insurance and co-pays, and supporting providers to improve patient satisfaction and timely care.

Qualifications

• High School diploma or equivalent
• 2+ years medical office front desk experience
• Excellent telephone and interpersonal skills
• Customer service oriented
• AthenaHealth EMR experience preferred

Responsibilities

• Greet patients professionally in person and on the phone
• Answer questions or properly refer issues
• Optimize provider schedules and patient satisfaction with scheduling
• Notify providers of patient arrivals and monitor wait times
• Input and update patient information into the EMR accurately
• Verify insurance information and collect patient co-pays

Skills

Telephone skills

Interpersonal skills

Customer service

Front desk experience

Education

High School diploma or equivalent

Tools

AthenaHealth EMR

Job description

Richmondheart in Virginia is seeking a friendly, professional front desk receptionist to join our patient services team. You will greet patients in person and on the phone, handle inquiries, and help ensure efficient scheduling and accurate information flow.

Responsibilities include inputting patient data into AthenaHealth EMR, verifying insurance and co-pays, and supporting providers to improve patient satisfaction and timely care.