Healthcare Front Desk & Client Services Coordinator

Epic Health Partners; Richmond (VA); On-site; USD 32,000 - 44,000; Full time

Job summary

Epic Health Partners in Richmond, VA, is seeking an Office Assistant to support our front-office team and ensure a welcoming, professional experience for clients and families. You will handle inquiries, schedule services, and assist with entry of information into the EHR while upholding confidentiality and HIPAA standards.

The role emphasizes customer service, organization, and collaboration with clinical staff to maintain smooth operations and positive interactions with referral sources.

Qualifications

• Minimum two years of experience in customer service, administrative support, healthcare, behavioral health, or related field.
• Proficiency with Microsoft Office and ability to learn EHR systems.
• Strong customer service skills with professional communication with clients, families, referral sources, and team members.
• Excellent organizational, time management, and problem-solving abilities in a fast-paced environment.
• Experience with client intake, scheduling, insurance verification, referrals or front office operations preferred.

Responsibilities

• Greet clients and create a welcoming, professional front-office experience.
• Schedule intakes, assessments, appointments, and follow-ups for timely access to care.
• Monitor waiting room flow and communicate arrivals to clinical staff.
• Collect copays and ensure accurate data entry into the EHR.
• Support front-office operations: records management, scanning, filing, faxing, and data entry.
• Assist with reporting and tracking front-office metrics to improve client experience and efficiency.
• Build positive relationships with clients, community partners, and referral sources.
• Support service recovery by addressing concerns professionally and escalating issues as needed.
• Maintain confidentiality and HIPAA compliance.
• Participate in quality improvement initiatives and related duties.

Skills

Customer service

Microsoft Office

EHR familiarity

Communication

Organizational skills

Tools

EHR systems

Job description

Epic Health Partners in Richmond, VA, is seeking an Office Assistant to support our front-office team and ensure a welcoming, professional experience for clients and families. You will handle inquiries, schedule services, and assist with entry of information into the EHR while upholding confidentiality and HIPAA standards.

The role emphasizes customer service, organization, and collaboration with clinical staff to maintain smooth operations and positive interactions with referral sources.