Medical Front Desk Pro - Patient Concierge & Scheduling

Richmond-Heart-and-Vascular-Associates; Hopewell (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Richmond-Heart-and-Vascular-Associates seeks a courteous Medical Office Front Desk professional to greet patients, answer phones, and coordinate scheduling.

Responsibilities include inputting patient information into AthenaHealth EMR, verifying insurance, collecting co-pays, and ensuring smooth provider flow and wait times to enhance patient satisfaction. The role emphasizes professionalism and excellent communication with diverse patients.

Qualifications

• Two or more years Medical Office Front Desk experience.
• AthenaHealth EMR experience strongly preferred.
• Excellent telephone and interpersonal skills.
• Customer service focus.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals and monitoring patient wait times
• Ensuring availability of treatment information by accurately inputting and and updating patient information into the electronic medical record
• Verifying insurance and financial information and collecting patient co-payments

Skills

Experience: Front Desk 2+ years

Excellent telephone skills

Interpersonal skills

Customer service oriented

AthenaHealth EMR experience

Education

High School Diploma or equivalent

Job description

Richmond-Heart-and-Vascular-Associates seeks a courteous Medical Office Front Desk professional to greet patients, answer phones, and coordinate scheduling.

Responsibilities include inputting patient information into AthenaHealth EMR, verifying insurance, collecting co-pays, and ensuring smooth provider flow and wait times to enhance patient satisfaction. The role emphasizes professionalism and excellent communication with diverse patients.