Front Desk Medical Receptionist

Virginia Heart; Reston (VA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) Retirement Plan

Paid Short-Term Disability

Employee Assistance Program

Three Weeks of Paid Vacation

Paid Sick Leave

Annual merit-based increases

Employee Discount Programs

Employee Appreciation events

Job summary

Virginia Heart, a busy outpatient cardiology practice in Northern Virginia, seeks a friendly Front Desk Medical Receptionist to support administrative and customer service duties. The role requires greeting patients, handling calls, EMR registration, and ensuring HIPAA-compliant privacy in a fast-paced environment.

The ideal candidate has at least one year of receptionist experience, bilingual English/Spanish is a plus, and strong computer/typing skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of receptionist experience in a fast-paced environment.
• Medical office experience in a multi-provider office preferred.
• Bilingual English/Spanish a plus.
• Computer proficiency with good typing skills.
• Prior EMR experience preferred.
• Excellent customer service skills and positive attitude.

Responsibilities

• Greet patients in a courteous, professional, and timely manner.
• Provide exceptional customer service and handle phone calls.
• Register patients in the EMR system and verify demographics.
• Collect co-payments, issue receipts, and post payments.
• Manage daily mail and maintain reception area cleanliness.
• Identify accepted insurance plans and verify eligibility as needed.
• Prepare daily chart/documentation to ensure smooth patient flow.
• Schedule appointments by phone or in person and protect patient privacy.

Skills

Customer service

Phone etiquette

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma

Tools

EMR

Job description

Are you looking for new career opportunities, great wages, excellent benefits, and work-life balance? Follow your heart to Virginia Heart!

At Virginia Heart, we are seeking friendly, dependable, and enthusiastic Front Desk Medical Receptionist to provide daily administrative and customer service support to medical office operations at our busy practice. In this critical role, the ideal candidate must have a high level of customer service experience and professionalism.

When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:

• Affordable Medical, Dental and Vision plans
• 401(k) Retirement Plan
• Paid Short-Term Disability
• Employee Assistance Program for Mental and Physical well-being
• Three Weeks of Paid Vacation upon eligibility
• One week of Paid Sick Leave
• Annual Merit-Based increases
• Annual Merit-Based increases
• Employee Discount Programs
• Employee Appreciation: Events to include therapy dogs, raffles, and other fun events

Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

RESPONSIBILITIES:

• Provides support to the office manager, physicians, billing, clinical staff and most importantly, the patient.
• Provides exceptional customer service.
• Responsible for greeting all patients in a courteous, professional, and timely manner.
• Provides friendly and efficient telephone services.
• Registers patients in EMR system, verifies demographics and updates accordingly.
• Collects co-payments, prepares patient receipts, and posts payments accurately via EMR.
• Collects external/internal mail daily basis and distributes appropriately.
• Keeps reception area and waiting rooms clean and presentable.
• Able to identify all accepted insurance plans and cards.
• Checks insurance eligibility: obtains patient insurances referrals as needed.
• Performs daily chart preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow.
• Schedules appointments either via phone or in person.
• Respects and maintains patient privacy and dignity. Always adheres to HIPAA law.

REQUIREMENTS:

• High School Diploma or equivalent required
• Minimum one year of experience in a receptionist position in a fast-paced environment
• Medical office experience in a multi-provider office preferred.
• Bilingual (English/Spanish) a plus
• Computer proficient with good typing skills
• Prior experience with the use of an Electronic Medical Record (EMR) preferred.
• Excellent customer service skills and positive attitude
• Ability to multi-task
• Detail oriented
• Strong communication skills and pleasant phone manner