Front Desk Receptionist

ATI Physical Therapy; Greenville (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

ATI Physical Therapy in Greenville, SC is seeking a Front Desk Receptionist to enhance the in-clinic customer service experience. You will greet patients, assist visitors, handle paperwork, intake, and scheduling while coordinating with therapists and physicians.

The position requires strong customer service, clear communication, and proficiency with office equipment and Microsoft Office. A High School Diploma is required; an Associate’s degree is preferred.

Qualifications

• High School Diploma required.
• Associates degree in healthcare or related field preferred.
• Strong customer service and communication skills are essential.
• Experience with office equipment and Microsoft Office is expected.

Responsibilities

• Greet and welcome patients and visitors on arrival.
• Manage scheduling, intake, and check-in processes, and answer insurance questions.
• Collect patient co-pays and complete related paperwork.
• Make outbound calls to schedule patients and coordinate access to care.
• Assist with general clerical duties such as filing, photocopying, and faxing.
• Keep the reception area tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Office equipment familiarity

Education

High School Diploma

Associates degree in Healthcare or related field

Tools

Microsoft Office

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education

Required:

• High School Diploma

Preferred:

• Associate’s degree in a related field such as Healthcare or core sciences

Minimum Experience

Required:

• None

Preferred:

• Previous experience in an outpatient medical setting, physical therapy preferred

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)