Front Office Receptionist

ENT Specialty Partners; Celina (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

ENT Specialty Partners is seeking a friendly Front Desk Receptionist to greet patients, handle check-in/check-out, schedule appointments, answer calls, and support daily office operations in our on-site clinic.

Responsibilities include managing multiple phone lines, verifying insurance, collecting copays, maintaining patient records, and ensuring a clean, organized reception area while upholding confidentiality and professional service.

Qualifications

• High school diploma or GED is required.
• Strong communication and listening skills.
• Organized and detail-oriented with ability to manage multiple priorities.
• Proficiency in MS Office and scheduling systems.
• Excellent customer service and professionalism.

Responsibilities

• Greet and check in patients to ensure timely flow.
• Manage multiple phone lines and scheduling systems.
• Verify patient IDs and insurance information.
• Collect copays and other payments and record accurately.
• Maintain accurate patient records and demographics.
• Keep reception area clean and organized.

Skills

Communication

Active listening

Time management

Organization

Customer service

Detail-oriented

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications & Requirements

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• On-site, clinical office setting.
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.