Medical Office Front Desk Receptionist

Jackson Health System; Miami (FL); On-site; USD 34,000 - 44,000; Full time

Job summary

Jackson Health System in Miami, FL is seeking a Medical Department Receptionist to serve as the primary access point for patients. You will ensure timely, efficient, and compassionate service at the MDC Occupational Health front desk.

The role requires greeting patients, collecting IDs and insurance, processing payments, and coordinating appointments. Prior experience with EHR and strong customer service is essential.

Qualifications

• 0–3 years of related experience is generally required.
• High School diploma is strongly preferred.
• Valid license or certification is required as needed, based on the job or specialty.

Responsibilities

• Greets and checks in patients to EHR.
• Collects identification and insurance card to scan into the patient’s chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts patients who no show or cancel to reschedule.
• Assists in managing incoming faxes and messages by attaching to patient’s EHR or processing requests.
• Verifies patient insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists therapist with scheduling tests and ancillary services.
• Ensures all requested authorizations have been approved.
• Demonstrates CARE values: Compassion, Accountability, Respect, Expertise.
• Performs other related duties as assigned.

Skills

Greeting patients

EHR knowledge

Cash handling

Insurance verification

Phone etiquette

Education

High School diploma

Tools

EHR/EMR system

Job description

Jackson Health System in Miami, FL is seeking a Medical Department Receptionist to serve as the primary access point for patients. You will ensure timely, efficient, and compassionate service at the MDC Occupational Health front desk.

The role requires greeting patients, collecting IDs and insurance, processing payments, and coordinating appointments. Prior experience with EHR and strong customer service is essential.