Receptionist, Physician Group, MDC Occupational Health, Full Time, Days

Jackson Health System; Miami (FL); On-site; USD 34,000 - 44,000; Full time

Job summary

Jackson Health System in Miami, FL is seeking a Medical Department Receptionist to serve as the primary access point for patients. You will ensure timely, efficient, and compassionate service at the MDC Occupational Health front desk.

The role requires greeting patients, collecting IDs and insurance, processing payments, and coordinating appointments. Prior experience with EHR and strong customer service is essential.

Qualifications

• 0–3 years of related experience is generally required.
• High School diploma is strongly preferred.
• Valid license or certification is required as needed, based on the job or specialty.

Responsibilities

• Greets and checks in patients to EHR.
• Collects identification and insurance card to scan into the patient’s chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts patients who no show or cancel to reschedule.
• Assists in managing incoming faxes and messages by attaching to patient’s EHR or processing requests.
• Verifies patient insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists therapist with scheduling tests and ancillary services.
• Ensures all requested authorizations have been approved.
• Demonstrates CARE values: Compassion, Accountability, Respect, Expertise.
• Performs other related duties as assigned.

Skills

Greeting patients

EHR knowledge

Cash handling

Insurance verification

Phone etiquette

Education

High School diploma

Tools

EHR/EMR system

Job description

Department: MDC Occupational Health
Address: 8900 SW 117th Ave, suite b202, Miami FL 33186
Shift details: Full-Time, Days

Why Jackson

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

Responsibilities

• Greets and checks in patients to EHR.


• Collects identification and insurance card to scan into the patients chart.


• Collects copays, coinsurance, deductible, and past due balances.


• Schedules new and follow up appointments for all patients.


• Contacts any patients that no show and/or cancel appointments to reschedule.


• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.


• Confirms appointments and verifies patients insurance eligibility daily.


• Processes medical records requests by scanning or faxing requested information.


• Assists Therapist with scheduling tests and ancillary services.


• Assures all requested authorizations have been approved.


• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).


• Performs all other related job duties as assigned.

Experience

Generally requires 0 to 3 years of related experience.

Education

High School diploma is strongly preferred.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.