Patient Services Front Desk Medical Receptionist

Community Medical Group; Sunset Corners (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO 17 days

11 paid holidays + floating holiday

Medical, dental, and vision coverage

401(k) with company match

Company-paid life insurance

Professional growth opportunities

Job summary

Community Medical Group in Miami, FL is seeking a friendly Front Office Medical Receptionist to join our team. You will be the first point of contact for patients, help with check-in/check-out, scheduling, registration, and insurance verification in a fast-paced healthcare environment.

The role emphasizes customer service, accurate data entry, EHR and Microsoft Office use, and HIPAA compliance. Bilingual abilities in English/Spanish or Creole are a plus.

Qualifications

• Previous experience in a healthcare front office or clerical role preferred.
• Proficiency with Microsoft Office applications required.
• Experience with Electronic Health Records (EHR) preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Bilingual in English and Spanish or English and Creole preferred.

Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner.
• Answer and direct telephone calls while assisting with patient inquiries and requests.
• Complete new patient registration and accurately enter demographic information into the electronic health record system.
• Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records.
• Check-in and check-out patients efficiently and accurately.
• Schedule, confirm, and manage patient appointments.
• Collect co-payments and self-pay balances while maintaining accurate financial records.
• Document patient messages, requests, and concerns per procedures.
• Receive, scan, route, and process incoming documentation and correspondence.
• Assist with forms, referrals, medical records requests, and other patient-related documentation.
• Maintain efficient patient flow and minimize wait times.
• Utilize Microsoft Office and EHR for data entry, reporting, and admin tasks.
• Ensure compliance with HIPAA, OSHA, and company policies.
• Perform additional duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Medical terminology

Organizational skills

Multitasking

Payment processing

Bilingual English/Spanish or Creole

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Community Medical Group in Miami, FL is seeking a friendly Front Office Medical Receptionist to join our team. You will be the first point of contact for patients, help with check-in/check-out, scheduling, registration, and insurance verification in a fast-paced healthcare environment.

The role emphasizes customer service, accurate data entry, EHR and Microsoft Office use, and HIPAA compliance. Bilingual abilities in English/Spanish or Creole are a plus.