Surgical Operations & Patient Experience Coordinator

Mass General Brigham; Newton (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

Mass General Brigham is seeking a Surgical Coordinators/Administrative Assistant to support our clinical operations at Newton-Wellesley Hospital. You will serve as the primary contact for patients, providers, and staff, handling front desk duties and coordinating surgical procedures and appointments.

The role requires a high school diploma, with an associate's degree preferred, and 5-7 years of administrative experience, plus healthcare exposure.

Qualifications

• High School graduate or equivalent required.
• Associate's degree preferred.
• Experience in an administrative role, preferably in a healthcare setting.
• 5-7 years experience required.
• Experience supporting senior-level staff 1-2 years preferred.
• Surgical coordination experience highly preferred.

Responsibilities

• Perform front desk, reception, and general administrative duties.
• Coordinate surgical procedures and schedule patient appointments.
• Manage referrals, insurance verification, prior authorizations, and testing coordination.
• Answer and triage phone calls and relay messages.
• Support providers with calendar management and expense reconciliation.
• Assist with special projects and other administrative duties as assigned.
• Organize and maintain records and oversee office supplies and IT needs.
• Plan and support meetings, travel, and project timelines.

Skills

Administrative experience

Surgical coordination

Communication skills

Education

High School diploma or equivalent

Associate's degree preferred

Job description

Mass General Brigham is seeking a Surgical Coordinators/Administrative Assistant to support our clinical operations at Newton-Wellesley Hospital. You will serve as the primary contact for patients, providers, and staff, handling front desk duties and coordinating surgical procedures and appointments.

The role requires a high school diploma, with an associate's degree preferred, and 5-7 years of administrative experience, plus healthcare exposure.