Medical Office Coordinator - Scheduling & Patient Support

U.S. Department of Veterans Affairs; Norman (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Department of Veterans Affairs in Norman, OK seeks an entry-level Medical Support Assistant to handle front-desk duties, schedule patient appointments, and support clinical staff.

The role emphasizes accurate data entry, insurance verification, and courteous communication with patients and care teams. Responsibilities include scheduling, interviewing patients, updating records, and coordinating with clinics to ensure timely treatment and smooth patient flow.

Qualifications

• High school diploma or GED required.
• Knowledge of basic medical terminology to assist in patient care.
• Ability to record patient messages and understand physician requests.
• Ability to interact with patients and health care staff in a courteous, helpful manner.
• Ability to operate scheduling and office automation software to support patient care.

Responsibilities

• Schedule and reschedule patients for treatment and appointments.
• Interview patients to determine appointment needs and eligibility.
• Review and verify patient demographics and insurance information.
• Enter, modify, and retrieve patient data in electronic health records and scheduling systems.
• Coordinate with clinic staff to route patients to appropriate services.

Skills

Medical terminology

Communication

Interpersonal skills

Scheduling software

Education

High school diploma

GED equivalency

Tools

Insurance Capture Buffer (ICB) system

Job description

U.S. Department of Veterans Affairs in Norman, OK seeks an entry-level Medical Support Assistant to handle front-desk duties, schedule patient appointments, and support clinical staff.

The role emphasizes accurate data entry, insurance verification, and courteous communication with patients and care teams. Responsibilities include scheduling, interviewing patients, updating records, and coordinating with clinics to ensure timely treatment and smooth patient flow.