Office Coordinator Clerical

Cleveland Clinic; Vero Beach (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Cleveland Clinic Indian River Hospital is seeking an Office Coordinator Clerical to support scheduling, triage calls and physician referrals, improving patient service in a fast-paced office setting.

The role focuses on coordinating appointments, processing referrals/authorizations, and maintaining accurate demographics and records to ensure smooth clinic operations and timely care for patients across the Urology department and the broader Cleveland Clinic system.

Qualifications

• High School Diploma or GED.
• Two years of clerical, customer service or other relevant experience.
• Knowledge of medical terminology gained through experience or formal coursework.
• Basic math skills, such as addition, subtraction, multiplication, division and percentages.
• Strong computer skills and working knowledge of Microsoft applications and email software.
• Typing competency with the ability to format, spell, punctuate, edit and proofread.

Responsibilities

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referrals/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate patient access through direct scheduling or by liaising between patient and medical departments.
• Resolve patient issues professionally and in a timely manner.
• Take and relay messages clearly in accordance with policy; assist with calendars, meetings and travel arrangements.
• Ensure rescheduling relating to physician out days is done promptly.
• Retrieve lab and radiology reports when needed and enter reasons for visits into the system.
• Verify and update patient demographics and insurance information; obtain referrals/authorizations when necessary.
• Input referral reasons and ensure add-ons are communicated and authorized; complete surgery packets.
• Maintain complete and up-to-date documentation and files.

Skills

Customer service

Typing

MS Office

Medical terminology

Communication

Data entry

Education

High School Diploma or GED

Job description

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both the Urology department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.

A caregiver in this position works days from 8:00AM – 5:00PM.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
• Complete and deliver surgery packets to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications and email software
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.