Medical Office Assistant: Front Desk & EMR Expert

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a friendly, organized front desk/office coordinator to support physician services. You will handle reception, manage calls, schedule referrals, and maintain patient information in the EPIC EMR system.

This role emphasizes accurate data entry, timely processing of referrals, daily deposits, mail distribution, and inventory maintenance for the front office. Previous customer service or physician office experience is preferred; a high school diploma or GED

Qualifications

• High school diploma or GED required.
• Customer service or physician's office experience preferred.
• Familiarity with EPIC EMR system.

Responsibilities

• Screen and refer incoming calls and visitors.
• Procure patient referrals and process mail promptly.
• Schedule patient referrals as requested by physicians.
• Log referrals and post referral numbers to patient accounts.
• Advise patients on referral requirements and access.
• Open and distribute mail to appropriate personnel daily.
• Enter and maintain accurate patient information in EPIC.
• Balance daily audit journals and enter charges.
• Forward monthly reports to the Central Business Office.

Skills

Customer Service

Phone Etiquette

Data Entry

Office Coordination

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Northeast Georgia Health System is seeking a friendly, organized front desk/office coordinator to support physician services. You will handle reception, manage calls, schedule referrals, and maintain patient information in the EPIC EMR system.

This role emphasizes accurate data entry, timely processing of referrals, daily deposits, mail distribution, and inventory maintenance for the front office. Previous customer service or physician office experience is preferred; a high school diploma or GED