Medical Office Concierge: Patient Care & Scheduling

Washington University in St. Louis; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis is seeking a Medical Office Support professional to greet and register patients, schedule appointments, verify insurance benefits, and collect co-pays. The role involves processing consent forms, balancing receipts, and coordinating follow-up visits in a clinical office setting.

The ideal candidate has a high school diploma or equivalent and at least 2 years in a medical office or related customer service environment; BLS certification is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association or American Red Cross.
• Work Experience: Medical Office Setting And/Or Related Customer Service (2 Years).
• Skills: Not Applicable.

Responsibilities

• Greets patients, assisting with form completion.
• Verifies accuracy of patient's insurance and demographic information.
• Provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services.
• Verifies and balances receipts and payments.
• Schedules return patient appointments and patient testing.
• Assists patients with insurance questions regarding billing process.

Skills

Medical office experience

Customer service

HIPAA awareness

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Job description

Washington University in St. Louis is seeking a Medical Office Support professional to greet and register patients, schedule appointments, verify insurance benefits, and collect co-pays. The role involves processing consent forms, balancing receipts, and coordinating follow-up visits in a clinical office setting.

The ideal candidate has a high school diploma or equivalent and at least 2 years in a medical office or related customer service environment; BLS certification is preferred.