Healthcare Admin Pro - Clinic, ER & Patient Support

U.S. Department of Veterans Affairs; Memphis (TN); On-site; USD 42,000 - 50,000; Full time

Job summary

U.S. Department of Veterans Affairs' Memphis VA Medical Center is seeking a Medical Support Assistant to support the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. This role is part of an integral team responsible for day-to-day administrative operations at the Memphis campus.

Please include full-time/part-time status or hours per week on your resume. Applicants must be a U.S.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures
• Strong customer service skills with ability to resolve concerns
• Ability to operate computerized programs to enter, modify, and retrieve patient information
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently across a wide range of duties
• Ability to communicate effectively with internal and external customers

Responsibilities

• Interpreting and verifying provider orders and scheduling, cancelling, or rescheduling appointments
• Entering and updating demographics and insurance information
• Verifying encounters and ensuring workload credit
• Enrolling Veterans in MyHealthy Vet and assisting with enrollment processes
• Assisting with clinic access contingency plans by adjusting appointments as needed

Skills

Scheduling

Customer service

Electronic health records

Appointment management

Communication

Independent work

Education

High school diploma or GED

Two years of education above high school

Job description

U.S. Department of Veterans Affairs' Memphis VA Medical Center is seeking a Medical Support Assistant to support the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. This role is part of an integral team responsible for day-to-day administrative operations at the Memphis campus.

Please include full-time/part-time status or hours per week on your resume. Applicants must be a U.S.