Medical Office Assistant — Front Desk & Scheduling

UPMC; Cumberland (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

UPMC MAC Primary Care in Cumberland, MD is seeking a full-time Office Assistant to join a dedicated team. You will make and schedule patient appointments, assist customers in person and by phone, and collect demographic and insurance information.

The role requires a high school diploma or GED and about 1 year of medical office experience. You will work daylight, Monday–Friday, and float between primary care clinics, with UPMC offering a generous benefits package.

Qualifications

• High school diploma or GED required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Responsibilities

• Verify necessary information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments; relay messages to staff and providers.
• Greet and register patients; provide instructions and manage check-in/out functions.
• Maintain waiting area and prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update physician schedules to ensure proper scheduling and confirmations.
• Complete paperwork such as encounter forms and referrals; use system for billing information.
• Answer questions about appointments and testing.
• Maintain strict confidentiality of medical records and other data.
• Use scheduling and financial modules for scheduling, verification, and billing tasks.

Skills

Medical terminology

Customer service

Education

High school diploma or GED

Tools

Word processing

Computer experience

Job description

UPMC MAC Primary Care in Cumberland, MD is seeking a full-time Office Assistant to join a dedicated team. You will make and schedule patient appointments, assist customers in person and by phone, and collect demographic and insurance information.

The role requires a high school diploma or GED and about 1 year of medical office experience. You will work daylight, Monday–Friday, and float between primary care clinics, with UPMC offering a generous benefits package.