Front Desk Medical Office Assistant — Patient Care & Scheduling

Planned Parenthood of Maryland; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

Employee Assistance Program (EAP)

401(k) Retirement Plan with employer?

Job summary

Planned Parenthood of Maryland seeks a detail-oriented Medical Office Assistant to be the welcoming face at our Baltimore Health Center. You will manage registration, scheduling, insurance checks, and patient support, while ensuring data accuracy and HIPAA compliance.

As a first point of contact, you help maintain a positive patient experience, assist with daily cash and records, and collaborate with clinicians and the Health Center Manager.

Qualifications

• High School Diploma or GED is required.
• 6–12 months of front desk/healthcare front-office experience OR 2+ years of customer service experience.
• Attention to detail and ability to handle cash with accuracy; familiarity with health-record systems is preferred.
• CPR certification and Medical Assistant certification are preferred.

Responsibilities

• Greet clients and register them with empathy and cultural humility.
• Schedule appointments, verify insurance eligibility, and prepare next-day appointments.
• Enter client data into EPM/EHR accurately while protecting HIPAA privacy.
• Assist with daily cash balancing, file medical records, and support wait-time goals.
• Collaborate with Health Center Manager, clinicians, and Medical Assistants.

Skills

Detail orientation

Cash handling

EHR navigation

Education

High School Diploma or GED

Tools

MS Office

EPM/EHR

Job description

Planned Parenthood of Maryland seeks a detail-oriented Medical Office Assistant to be the welcoming face at our Baltimore Health Center. You will manage registration, scheduling, insurance checks, and patient support, while ensuring data accuracy and HIPAA compliance.

As a first point of contact, you help maintain a positive patient experience, assist with daily cash and records, and collaborate with clinicians and the Health Center Manager.