Office Assistant I, Mac Primary Care (Cumberland, MD)

UPMC; Cumberland (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

UPMC MAC Primary Care in Cumberland, MD is seeking a full-time Office Assistant to join a dedicated team. You will make and schedule patient appointments, assist customers in person and by phone, and collect demographic and insurance information.

The role requires a high school diploma or GED and about 1 year of medical office experience. You will work daylight, Monday–Friday, and float between primary care clinics, with UPMC offering a generous benefits package.

Qualifications

• High school diploma or GED required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Responsibilities

• Verify necessary information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments; relay messages to staff and providers.
• Greet and register patients; provide instructions and manage check-in/out functions.
• Maintain waiting area and prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update physician schedules to ensure proper scheduling and confirmations.
• Complete paperwork such as encounter forms and referrals; use system for billing information.
• Answer questions about appointments and testing.
• Maintain strict confidentiality of medical records and other data.
• Use scheduling and financial modules for scheduling, verification, and billing tasks.

Skills

Medical terminology

Customer service

Education

High school diploma or GED

Tools

Word processing

Computer experience

Job description

UPMC MAC Primary Care in Cumberland, MD is looking for a full time Office Assistant to join their dedicated team!

You are responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

This role will work daylight shifts, Monday through Friday. Float between Primary Care Clinics.

UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career, and much more.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

UPMC is an Equal Opportunity Employer/Disability/Veteran