Medical Office Assistant - Front Desk, Billing & Scheduling

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Holly Springs, NC is seeking a full-time Medical Administrative Assistant to manage patient check-in/check-out, handle billing questions, and schedule appointments. The role emphasizes strong customer service, data entry accuracy, and adherence to HIPAA and safety policies.

Qualified applicants typically hold a high school diploma or GED and prefer completion of a medical administrative assisting program with prior medical office experience.

Qualifications

• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• High school diploma or GED required; higher-level degree may satisfy this requirement.
• No licensure or certification required.
• Language Skills: ability to read and interpret documents, write routine reports and correspondence, and communicate effectively with patients and staff.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures, processes privileged patient health information, verifies insurance, codes visits with ICD/CPT, balances daily receipts, and coordinates scheduling and demographics in the system.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains HIPAA, OSHA, and infection prevention guidelines and participates in unit performance improvement activities.
• Demonstrates good customer service and teamwork when interacting with patients, families, and staff.

Skills

Customer service

Computer skills

Teamwork

Communication skills

Education

High school diploma or GED

Job description

UNC Health in Holly Springs, NC is seeking a full-time Medical Administrative Assistant to manage patient check-in/check-out, handle billing questions, and schedule appointments. The role emphasizes strong customer service, data entry accuracy, and adherence to HIPAA and safety policies.

Qualified applicants typically hold a high school diploma or GED and prefer completion of a medical administrative assisting program with prior medical office experience.