Medical Office Administrator & Scheduler

UMass Memorial Medical Group; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Medical Group in Worcester, MA is seeking an experienced medical office professional. The role supports clinic operations, transcription and administrative duties across multiple tasks, ensuring efficient patient flow and accurate record-keeping.

Scheduled hours are 9am-5:30pm, Monday to Friday, with a 40-hour work week and potential signing bonus discussions during interview. Final offers depend on scheduled hours and internal equity.

Responsibilities

• Coordinate medical office activities and staff, including scheduling and training.
• Transcribe medical reports and proofread manuscripts for grammar and style.
• Attend meetings as recording secretary; distribute agendas and minutes.
• Coordinate residency/fellowship/education programs when applicable.
• Draft or select standard letters for physician responses and procedures.
• Arrange meetings and travel for faculty; optimize time use.
• Schedule patient visits and procedures across adjacent departments and sites.
• Coordinate internal and external meetings and greet patients.
• Answer patient inquiries; provide routine information and route issues accordingly.
• Identify priorities and respond to emergencies within physician guidelines.
• Process referrals and manage insurance eligibility checks.
• Register patients using scheduling systems and verify coverage.
• Assist on-site with charge entry and billing submission.
• Handle standard office paperwork and follow up with personnel for action.
• Provide guidance on medical office policies and procedures.
• Supervise clerical staff as needed; maintain confidential records.
• Maintain inventory of office supplies and ensure efficient retrieval of information.
• Coordinate retrieval of medical records and ensure proper documentation.
• Support department processes to improve office efficiency.

Job description

UMass Memorial Medical Group in Worcester, MA is seeking an experienced medical office professional. The role supports clinic operations, transcription and administrative duties across multiple tasks, ensuring efficient patient flow and accurate record-keeping.

Scheduled hours are 9am-5:30pm, Monday to Friday, with a 40-hour work week and potential signing bonus discussions during interview. Final offers depend on scheduled hours and internal equity.