Medical Office Administrative Assistant

MelroseWakefield Healthcare; Malden (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine in Malden, MA is seeking an Administrative Specialist to support day-to-day office operations for a single site. You will handle routine admin duties, scheduling, and patient communications to ensure smooth patient flow and accurate records.

The role requires basic healthcare knowledge, strong computer skills, and excellent customer service. Prior transcription experience is a plus; the position is full-time, on-site with standard hours.

Qualifications

• High School diploma or equivalent.
• One year of experience in healthcare including staffing and scheduling.
• Associate’s or Bachelor’s degree preferred.
• Medical transcription experience preferred.

Responsibilities

• Handles routine administrative duties for the Medical Office.
• Verifies insurance on every registration and educates patients on their insurance status.
• Completes prior insurance authorizations and pre-certifications for patient procedures.
• Communicates with patient regarding financial responsibilities for procedures and discusses any bad debt or collection history.
• Maintains office records and files, updates information as needed.
• Schedules physician visits, diagnostics, tests and preventative visits per guidelines.
• Registers patients in the Practice Management System and retrieves medical necessity documents for insurance review.
• Assists in office supply management and care of equipment.
• Advises patients and families about coverage options and financial assistance where applicable.

Skills

Computer literacy

Customer service

Office administration

Scheduling

Medical terminology

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Practice Management System

Job description

Tufts Medicine in Malden, MA is seeking an Administrative Specialist to support day-to-day office operations for a single site. You will handle routine admin duties, scheduling, and patient communications to ensure smooth patient flow and accurate records.

The role requires basic healthcare knowledge, strong computer skills, and excellent customer service. Prior transcription experience is a plus; the position is full-time, on-site with standard hours.