Medical Office Admin & Scheduling Specialist

Bassett Healthcare Network; Village of Cooperstown (NY); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Retirement plan

Résumé du poste

Bassett Healthcare Network is seeking an Administrative Assistant II to support the Department Manager and Administration Staff in a fast-paced care environment. The role requires handling confidential information, scheduling, correspondence, and coordination of patient appointments and meetings in accordance with Bassett policies.

You will work closely with providers and staff to ensure smooth clinical operations.

Qualifications

• High school diploma or GED preferred.
• Administrative Assistant Training or an AAS degree preferred.
• At least 3 years of departmental administrative assistant experience required.
• Bachelor's degree may be substituted for one year of work experience.

Responsabilités

• Provides high quality and confidential administrative support to assigned providers.
• Answers, screens and triages telephone calls in a positive, professional manner with Bassett greetings.
• Takes detailed messages and ensures follow-through within an acceptable timeframe.
• Types memoranda, reports and correspondence accurately using required computer programs.
• Uses IDX and Microsoft Outlook to manage provider schedules and patient appointments.
• Maintains calendars for providers and coordinates paperwork for meetings, time off and travel.
• Processes clinical paperwork with minimal exceptions per year.
• Schedules outpatient appointments via phone or reminders according to protocols.
• Advanced scheduling: edits and reschedules on Daily Schedules per policy.
• Cross-trains in scheduling and reception functions across locations.
• Coordinates pre/post-procedure appointments and diagnostic testing scheduling.
• Communicates with departments to arrange diagnostic testing and testing authorizations.
• Promotes quality health care through continual learning and teamwork.
• Resolves problems within scope of authority and provides coverage as needed.
• Presents professional image and maintains patient privacy and confidentiality.

Connaissances

Accuracy

Attention to Detail

Communication

Conflict Resolution

Creative Thinking

Critical Thinking

Interacting with People

Confidentiality

Office Administration

Reliability

Time Management

Formation

High School or GED

Administrative Assistant Training or AAS degree

Description du poste

Bassett Healthcare Network is seeking an Administrative Assistant II to support the Department Manager and Administration Staff in a fast-paced care environment. The role requires handling confidential information, scheduling, correspondence, and coordination of patient appointments and meetings in accordance with Bassett policies.

You will work closely with providers and staff to ensure smooth clinical operations.