Patient Experience Coordinator - Medical Office

Bassett Healthcare Network; Town of Sherburne (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

Bassett Healthcare Network is seeking a Medical Office Assistant I to be the first point of contact for patients and families. You will handle front-desk functions, scheduling, insurance validation, and patient communications to support ambulatory care teams.

In this role you will gather demographic details, assist with payments, and maintain compliance through accurate data entry while upholding compassionate customer service during every patient interaction.

Qualifications

• Minimum one year of relevant work experience, preferred.
• Minimum one year of customer service experience, preferred.
• High school diploma or GED required as a baseline; postsecondary education preferred.

Responsibilities

• Acts as the first point of contact for patients and caregivers.
• Manages appointments, scheduling, referrals, and patient information with accuracy.
• Provides clear, timely communication to nurses and providers.

Skills

Computer Skills

Customer Service

Time Management

Maintain Confidentiality

Interacting with People

Education

High School Diploma or GED, preferred

Associate Degree, preferred

Job description

Bassett Healthcare Network is seeking a Medical Office Assistant I to be the first point of contact for patients and families. You will handle front-desk functions, scheduling, insurance validation, and patient communications to support ambulatory care teams.

In this role you will gather demographic details, assist with payments, and maintain compliance through accurate data entry while upholding compassionate customer service during every patient interaction.