Patient Access & Scheduling Specialist

Bassett Healthcare Network; Town of Oneonta (NY); On-site; USD 23,860 - 35,790; Full time

Benefits offered by this job

Paid time off

Medical insurance

Life insurance

Disability protection

Retirement benefits

Job summary

Bassett Healthcare Network is seeking a Medical Office Assistant II to be the first point of contact for patients in ambulatory care. You will handle reception, scheduling, registrations, and revenue-related tasks with a focus on accuracy and patient experience.

The role emphasizes strong customer service, detailed data entry, and collaboration with nurses and providers. Training new staff and ensuring timely communication are key parts of the position.

Qualifications

• High school diploma or GED is required.
• Associate degree is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet and assist patients with courtesy and professionalism.
• Schedule appointments and manage registrations for efficient care.
• Handle phone calls with a 3-part greeting and timely responses.
• Collect demographic and insurance information for billing and eligibility.
• Provide accurate messages to nurses and providers.
• Train new staff and support onboarding in reception and scheduling.

Skills

Customer Service

Communication

Time Management

Phone Etiquette

Confidentiality

Interacting with People

Education

High School Diploma or GED

Associate degree preferred

Job description

Bassett Healthcare Network is seeking a Medical Office Assistant II to be the first point of contact for patients in ambulatory care. You will handle reception, scheduling, registrations, and revenue-related tasks with a focus on accuracy and patient experience.

The role emphasizes strong customer service, detailed data entry, and collaboration with nurses and providers. Training new staff and ensuring timely communication are key parts of the position.