Patient-Focused Admin Assistant II – Scheduling & Support

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Life insurance

Retirement benefits including employer

Job summary

Bassett Healthcare Network is seeking an Administrative Assistant II to support the Department Manager and Administration Staff. Responsibilities include confidential administrative duties, scheduling, patient appointment coordination, and calendar management.

Ideal candidates have 3+ years of relevant experience, strong communication skills, and proficiency with IDX and Microsoft Outlook. This role emphasizes quality, privacy, and teamwork in a busy healthcare setting.

Qualifications

• High school diploma or GED required; AA/AS preferred.
• 3+ years of departmental admin assistant experience required; college degree may substitute 1 year.

Responsibilities

• Provides high quality confidential administrative support to assigned providers.
• Screens and triages telephone calls professionally using Bassett three-part greeting.
• Types memoranda, reports and correspondence accurately with necessary computer programs.
• Manage provider calendars and schedule patient appointments per department policy.
• Coordinate communications with departments, physicians and health plans as needed.
• Maintain calendars and coordinate all paperwork for meetings, time off and travel.
• Ensure confidentiality of protected health information and patient rights.

Skills

Accuracy

Attention to Detail

Communication

Conflict Resolution

Creative Thinking

Critical Thinking

Interacting with People

Maintain Confidentiality

Maintain Files

Office Administration

Reliability

Time Management

Education

High School or GED

Administrative Assistant Training or AAS

Tools

IDX

Microsoft Outlook

Job description

Bassett Healthcare Network is seeking an Administrative Assistant II to support the Department Manager and Administration Staff. Responsibilities include confidential administrative duties, scheduling, patient appointment coordination, and calendar management.

Ideal candidates have 3+ years of relevant experience, strong communication skills, and proficiency with IDX and Microsoft Outlook. This role emphasizes quality, privacy, and teamwork in a busy healthcare setting.