Patient Access & Scheduling Lead

Bassett Healthcare Network; City of Oneida (NY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Life insurance

Retirement plan

Job summary

Bassett Healthcare Network is seeking a Medical Office Assistant II to be the first point of contact for patients. You will handle reception, scheduling, registrations, and payments while delivering excellent customer service and maintaining patient confidentiality.

Responsibilities include greeting patients, collecting demographic/insurance information, and coordinating with nurses and providers to ensure timely care. Prior experience in a medical front desk role is valued.

Qualifications

• Minimum 2 years relevant work experience, required
• Minimum 2 years customer service experience, preferred
• Experience with scheduling, registration, or referrals is a plus

Responsibilities

• Reception/Call Handling: greet patients warmly, answer phones within 3 rings, provide clear messages
• Registration/Appointment Scheduling/Referrals: collect demographics and insurance info, schedule appointments
• Collection of Payment/Cash Handling: collect payments and balance cash drawer
• Office Support/Cross Coverage/Confidentiality: maintain patient records, ensure confidentiality
• Training: act as a trainer for new staff and provide orientation as needed
• General duties: support front desk operations across registration, scheduling, and referrals

Skills

Computer skills

Customer service

Time management

Teaching

Maintain confidentiality

Interacting with people

Education

High school diploma or GED

Associate degree preferred

Job description

Bassett Healthcare Network is seeking a Medical Office Assistant II to be the first point of contact for patients. You will handle reception, scheduling, registrations, and payments while delivering excellent customer service and maintaining patient confidentiality.

Responsibilities include greeting patients, collecting demographic/insurance information, and coordinating with nurses and providers to ensure timely care. Prior experience in a medical front desk role is valued.