Medical Laser Field Service Engineer – Regional Travel

SCITON; Ohio; Sur place; USD 100 000 - 110 000; Plein temps

Avantages offerts par ce poste

Equity/stock incentive

Profit-sharing bonus

401K with matching

Résumé du poste

Sciton is seeking a Field Service Engineer based in Cincinnati to support customers across the region. This salaried, field-based role requires extensive travel and focuses on installing, maintaining, and servicing advanced medical laser systems while delivering high-quality technical support and building strong customer relationships.

The ideal candidate has hands-on troubleshooting skills, thrives in a customer-facing environment, and is flexible with travel and scheduling.

Qualifications

• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/customer service/dispatch experience.
• Medical devices experience is a strong plus.

Responsabilités

• Install, service and maintain medical laser systems (Nd:YAG, Er:YAG, and IPL).
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use extensive technical troubleshooting and customer support background to provide front line support to customers.
• Respond to service requests and ensure on-site repair within 48 hours.
• Manage and assist in the shipment of service parts to customer sites.
• Collaborate with colleagues to establish, maintain, and update technical support processes.
• Take initiative to ensure customer satisfaction and improve service department processes.
• Build trust with customers by ensuring integrity and accountability.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support.

Connaissances

Customer service

Electronics troubleshooting

Microsoft Office

Multitasking

Communication skills

Formation

Electronics/Laser tech degree

Outils

Microsoft Office

Description du poste

Sciton is seeking a Field Service Engineer based in Cincinnati to support customers across the region. This salaried, field-based role requires extensive travel and focuses on installing, maintaining, and servicing advanced medical laser systems while delivering high-quality technical support and building strong customer relationships.

The ideal candidate has hands-on troubleshooting skills, thrives in a customer-facing environment, and is flexible with travel and scheduling.