Technical Support Engineer - Laser Systems Field Service

SCITON

Palo Alto (CA)

On-site

USD 80,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Equity / stock incentive

Profit-sharing bonus

401(k) with matching

Job summary

Sciton, a Silicon Valley-based pioneer in laser, light, and energy technologies for aesthetic and medical applications, seeks a Technical Support Engineer to deliver expert on-site and remote service, calibration, repair, and installation support for its advanced medical laser systems.

You will work with internal teams to diagnose issues, maintain detailed service records, and ensure exceptional customer outcomes, traveling as needed to installations, trainings, and escalations from our Palo

Qualifications

Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field.
5–10 years of experience in field service, technical support, or troubleshooting complex technical equipment.
Proven experience diagnosing, repairing, and maintaining electromechanical systems.
Working knowledge of customer support requirements within medical, healthcare, or clinical environments.
Understanding of product alignment, calibration, certification, and compliance standards.
Familiarity with laser technology, optical systems, and related applications.
Ability to interpret technical documentation, schematics, and service procedures.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and customer service skills, with the ability to build positive relationships with customers and internal teams.
Ability and willingness to travel as needed.

Responsibilities

Provide repair, testing, calibration, and installation support for laser systems, subsystems, and related components.
Troubleshoot and resolve technical issues involving medical laser equipment and associated technologies.
Escalate complex technical issues and communicate potential risks that may impact service delivery or project timelines.
Maintain accurate and detailed service records, reports, and documentation.
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution.
Collaborate closely with internal Sales, Service, Engineering, and Operations teams.
Deliver exceptional customer service while building strong relationships with customers and partners.
Provide on-site technical support and field service assistance as required.
Travel as needed to support customer installations, training, service activities, and escalations.
Perform additional duties and special projects as assigned.