Field Service Engineer - Cincinnati, OH

SCITON; Ohio; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Equity/stock incentive

Profit-sharing bonus

401K with matching

Job summary

Sciton is seeking a Field Service Engineer based in Cincinnati to support customers across the region. This salaried, field-based role requires extensive travel and focuses on installing, maintaining, and servicing advanced medical laser systems while delivering high-quality technical support and building strong customer relationships.

The ideal candidate has hands-on troubleshooting skills, thrives in a customer-facing environment, and is flexible with travel and scheduling.

Qualifications

• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/customer service/dispatch experience.
• Medical devices experience is a strong plus.

Responsibilities

• Install, service and maintain medical laser systems (Nd:YAG, Er:YAG, and IPL).
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use extensive technical troubleshooting and customer support background to provide front line support to customers.
• Respond to service requests and ensure on-site repair within 48 hours.
• Manage and assist in the shipment of service parts to customer sites.
• Collaborate with colleagues to establish, maintain, and update technical support processes.
• Take initiative to ensure customer satisfaction and improve service department processes.
• Build trust with customers by ensuring integrity and accountability.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support.

Skills

Customer service

Electronics troubleshooting

Microsoft Office

Multitasking

Communication skills

Education

Electronics/Laser tech degree

Tools

Microsoft Office

Job description

Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.

We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for four consecutive years from 2022 to 2026.

If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.

Position Summary:

We are seeking a Field Service Engineer based in Cincinnati to support customers throughout the region. This is a salaried, field-based role that requires extensive travel, primarily within the local and regional area.

The ideal candidate is a hands-on technical professional who enjoys troubleshooting complex systems, thrives in a customer-facing environment, and is flexible with travel and scheduling. In this role, you will install, maintain, and service advanced medical laser systems while delivering responsive, high-quality technical support and building strong customer relationships.

Key Responsibilities:

• Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
• Respond to service requests and ensure on-site repair within 48 hours.
• Ability to manage and assist in the shipment of service parts to customer sites.
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
• Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
• Build trust with customers by ensuring integrity and accountability.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches

Qualifications:

• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Electronic equipment/system troubleshooting
• Proficiency in the Microsoft Office suite required.
• Prioritization and multi-tasking skills required.
• Excellent communication, customer interaction and phone interaction skills required.
• Work Experience and Education:
• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
• Medical devices experience a strong plus

Benefits and Compensation:

The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

FULL-TIME/PART-TIME

Full-Time

POSITION

Field Service Engineer

LOCATION

Cincinnati, OH