Field Service Engineer - Atlanta

Sciton; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package including 401K with matching

Job summary

A leading medical technology company is looking for a Field Service Engineer based in Atlanta to support customers in the Southeast region. This role involves installing, maintaining, and servicing advanced medical laser systems. The ideal candidate will have at least 2 years of technical support experience, strong customer service skills, and a willingness to travel. A competitive salary of $100k - $110k, along with equity participation and a comprehensive benefits package, emphasizes our commitment to employee satisfaction.

Qualifications

• Minimum of 2+ years of experience in electronic system troubleshooting/technical support/customer service.
• Ability to communicate clearly and tactfully with others.
• Strong positive attitude and proactive customer engagement.

Responsibilities

• Install, service and maintain medical laser systems.
• Provide professional, courteous technical service to customers.
• Troubleshoot technical problems and provide front line support.
• Respond to service requests ensuring on-site repair within 48 hours.
• Manage and assist in the shipment of service parts to customers.
• Collaborate to maintain and update technical support processes.
• Ensure customer satisfaction and process improvement.
• Build trust with customers.

Skills

Strong customer service skills

Electronic equipment/system troubleshooting

Proficiency in the Microsoft Office suite

Prioritization and multi-tasking skills

Excellent communication skills

Education

Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent

Job description

Location: Atlanta, GA

Job Id:528

# of Openings:1

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Field Service Engineer - Atlanta

Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.

We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.

If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.

Position Summary

We are seeking a Field Service Engineer based in Atlanta or South Carolina to support customers throughout the Southeast region. This is a salaried, field-based role requiring a high tolerance for travel, primarily regional and local.

The ideal candidate is a hands-on technical professional who enjoys troubleshooting complex systems, thrives in a customer-facing environment, and is flexible with travel and scheduling. In this role, you will install, maintain, and service advanced medical laser systems while delivering responsive, high‑quality technical support and building strong customer relationships.

Key Responsibilities

• Install, service and maintain medical laser systems; Nd:YAG, Er:YAG and intense pulsed light.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
• Respond to service requests and ensure on-site repair within 48 hours.
• Ability to manage and assist in the shipment of service parts to customer sites.
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
• Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
• Build trust with customers by ensuring integrity and accountability.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches

Qualifications

• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Electronic equipment/system troubleshooting
• Proficiency in the Microsoft Office suite required.
• Prioritization and multi‑tasking skills required.
• Excellent communication, customer interaction and phone interaction skills required.
• Work Experience and Education:
• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.

Benefits and Compensation

The salary range for this position is $100k - $110k. In addition to a competitive market‑based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit‑sharing bonus, and a comprehensive benefits package, including 401K with matching.

FULL‑TIME/PART‑TIMEFull-Time

POSITIONField Service Engineer

LOCATIONAtlanta