Field Service Engineer - Medical Lasers (Cincinnati) | Equity Eligible

Sciton; Cincinnati (OH); Presencial; USD 100 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity/stock incentive programs

Profit-sharing bonus

401K with matching

Resumo da oferta

Sciton is seeking a Field Service Engineer in Cincinnati, OH to install, service, and maintain advanced medical laser systems across the region. This salaried, field-based role requires extensive travel and a hands-on technical approach in a customer-facing environment.

The ideal candidate has 2+ years in electronics troubleshooting or technical support, plus a degree in Electronics or Laser Technology. Proficiency with Microsoft Office and strong communication skills are essential.

Qualificações

• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/customer service/dispatch experience.
• Proficiency in Microsoft Office suite required.
• Excellent communication, customer interaction and phone interaction skills required.

Responsabilidades

• Install, service and maintain medical laser systems; Nd:YAG, Er:YAG and IPL.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use extensive technical troubleshooting and customer support background to provide front line support to customers.
• Respond to service requests and ensure on-site repair within 48 hours.
• Manage and assist in shipment of service parts to customer sites.
• Collaborate with colleagues to update technical support processes and responses.

Conhecimentos

Strong customer service skills

Electronic equipment troubleshooting

Microsoft Office proficiency

Prioritization & multi-tasking

Excellent communication & phone skills

Formação académica

Bachelor’s or Associate degree in Electronics or Laser Technology or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Sciton is seeking a Field Service Engineer in Cincinnati, OH to install, service, and maintain advanced medical laser systems across the region. This salaried, field-based role requires extensive travel and a hands-on technical approach in a customer-facing environment.

The ideal candidate has 2+ years in electronics troubleshooting or technical support, plus a degree in Electronics or Laser Technology. Proficiency with Microsoft Office and strong communication skills are essential.