Medical Front Office - Patient Service Specialist

Dignity Health; Wallingford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Start Strong mentorship and onboarding

Generous PTO

Medical/RX, vision, dental coverage

401(k) retirement plans, life and dis/

Disability protection

Job summary

Dignity Health in Wallingford, CT is seeking a Patient Service Specialist to greet patients, register them, and guide them through visits, including scheduling and check-out processes.

This full-time role offers a Monday–Friday schedule from 7am to 3pm, with compensation of $18.00–$20.00 per hour. You will collect co-pays, verify insurance, schedule appointments, and coordinate with insurance and providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Insurance verification experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 850 North Main St. Ext. Bldg 1 Suite 3B, Wallingford, CT 06492

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday 7am-3pm

Compensation: $18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans