Medical Front Office - Patient Service Specialist

Rush University Medical Center; Wallingford (CT); On-site; USD 25,000 - 28,000; Full time

Job summary

Rush University Medical Center is seeking a Patient Service Specialist at our Wallingford outpatient physical therapy center. You will greet patients, register them, explain visit processes, and help ensure a smooth check-out experience.

In this full-time role, you will schedule appointments, coordinate with insurers, and collect co-pays, while maintaining accurate records and high-quality patient service. Weekday schedule: Monday–Friday, 7am–3pm; compensation $18.00-$20.00 per hour; generous

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Insurance verification experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with attorneys' offices, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Insurance verification experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 850 North Main St. Ext. Bldg 1 Suite 3B, Wallingford, CT 06492

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday 7am-3pm

Compensation: $18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans