Medical Front Office - Patient Service Specialist

Select Medical; Wallingford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, vision, and dental insurance

Company 401(k) with match

Life and disability protection

Job summary

Select Medical is seeking a Patient Service Specialist in Wallingford, CT. You will greet and register patients, explain visit steps, and help schedule appointments while coordinating with insurers and external offices. The role emphasizes accuracy and friendly service at the front desk.

As a full-time weekday position, it offers benefits such as PTO, medical coverage, and retirement plans. You will be part of a team dedicated to smooth patient flow and positive care experiences.

Qualifications

• High School Diploma or GED is required.
• 1 year front desk experience preferred.
• Insurance verification experience is a plus.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Maintain communication with attorneys, insurers and other partners; coordinate with operations and business development teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Front desk experience

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

Insurance verification

Job description

Overview

Position:Patient Service Specialist

Location:850 North Main St. Ext. Bldg 1 Suite 3B, Wallingford, CT 06492

Type of Employment:Full-time

Schedule:Weekdays, Monday through Friday 7am-3pm

Compensation:$18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patients care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans