Medical Front Office - Patient Service Specialist

Select Medical; East Hartford (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Mentorship program

Paid time off

Medical benefits

401(k) retirement plan

Job summary

Select Medical in East Hartford, CT is seeking a Patient Service Specialist to greet patients at the front desk, register them, schedule visits, and handle billing and insurance verification. This full-time role supports outpatient physical therapy centers with a focus on delivering an exceptional patient experience from arrival to checkout.

Typical shifts are Monday through Friday, with a pay rate of $19.00 to $21.00 per hour.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• 1 year scheduling experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with related offices and departments (attorney offices, insurance companies, translation services, market leaders, business development teams).
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Scheduling experience

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist
Location: 893 Main Street Suite 302 East Hartford, CT 06108
Type of Employment: Full-time
Schedule: Weekdays, Monday through Friday (8am-4pm, 11am-7pm)
Compensation: $19.00 - $21.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk Experience
• 1 Year of Scheduling Experience