Medical Front Office - Patient Service Specialist

Rush University Medical Center; Palos Hills (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Mentorship & Orientation

Generous PTO

Health, Vision, Dental coverage

401(k) with company match & life/disab

Job summary

Rush University Medical Center is seeking a Patient Service Specialist for our outpatient physical therapy center in Palos Hills, IL. This full-time role delivers front desk support, handles scheduling, and coordinates with insurers to verify benefits, ensuring a smooth patient check-in and checkout experience.

The position offers a Monday–Friday schedule with some evenings, pays $19.00–$20.00 per hour, and includes standard benefits.

Qualifications

• High School Diploma or GED is required.
• Experience verifying insurance is required.
• Front desk experience in a healthcare setting is preferred.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and via phone.
• Maintain communications with attorneys, insurers, translation services and leadership teams.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Front Desk Experience

Healthcare Experience

Insurance Verification Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 9000 College Pkwy, Bldg H, Palos Hills IL, 60465

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary/1 evening per week)

Compensation: $19.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Palos Hills, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans