Medical Front Office - Patient Service Specialist

RUSH Physical Therapy; Palos Hills (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health insurance

401(k) matching

Life & disability

Job summary

Select Medical is seeking a Patient Service Specialist to greet and register patients at our Palos Hills outpatient PT center. You will manage front desk tasks, schedule visits, and communicate with insurers and external partners to ensure smooth patient flow.

The role requires at least a high school diploma and insurance verification experience, with preferred 1 year of front desk practice and healthcare exposure. Full-time, on-site with benefits and scheduling variety.

Qualifications

• High School Diploma or GED required.
• Insurance verification experience required.
• Front desk experience preferred (1 year).
• Healthcare experience preferred.

Responsibilities

• Greet and register patients; provide information about visits and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Maintain communication with attorneys, insurers, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Insurance verification experience

Front desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 9000 College Pkwy, Bldg H, Palos Hills IL, 60465

Type of Employment:Full-time

Schedule: Monday - Friday (hours vary/1 evening per week)

Compensation:$19.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Palos Hills, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans