Medical Front Office - Patient Service Specialist

RUSH Physical Therapy; Elmhurst (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous PTO

401(k) company matching

Health, dental, vision coverage

Job summary

Select Medical in Elmhurst, IL is seeking a Patient Service Specialist to greet patients, register them, and manage front-desk operations, with hours Monday-Friday and some evenings.

You will schedule appointments, handle co-pays and insurance verifications, and coordinate with attorneys, insurers, and internal teams to ensure a smooth patient experience.

Minimum HS diploma and 1 year front desk experience; 1 year medical office experience preferred.

Qualifications

• High School Diploma or GED required.
• 1 Year of Front Desk Experience required.
• 1 Year of Medical Office Experience preferred.

Responsibilities

• Greet and register patients; provide visit expectations and next appointment details.
• Schedule patient appointments in person and via phone.
• Coordinate communications with attorneys, insurance providers, translation services, and internal teams.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Customer service

Communication

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Elmhurst, IL

Type of Employment:Full-time

Schedule:Monday - Friday (hours vary - some evenings)

Compensation:$18.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Elmhurst, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred:

• 1 Year of Medical Office Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans