Medical Front Office - Patient Service Specialist

Rush University Medical Center; San Diego (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Start Strong

Recharge & Refresh

Your Health Matters

Invest in Your Future

Job summary

Rush University Medical Center in San Diego is seeking a Patient Service Specialist to warmly greet and register patients, explain visit steps, and support scheduling at the front desk. You will coordinate in person and phone appointments and handle basic payment tasks.

This full-time role offers weekday hours, competitive hourly pay, and benefits. You will collaborate with clinical and administrative teams to ensure a smooth patient experience from check-in to checkout.

Qualifications

• High School Diploma or GED.
• 1 Year Front Desk experience.
• 1 Year of Medical Office Experience.
• Insurance Verification Experience (Preferred)

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Education

High School Diploma or GED

1 Year Front Desk experience

1 Year of Medical Office Experience

Job description

Overview

Position: Patient Service Specialist

Location: 3218 Governor Drive Suite 150 San Diego, CA 92122

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (Monday through Thursday 9am-6pm)

Compensation: $23.00 - $24.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience
• 1 Year of Medical Office Experience

Preferred:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans