Medical Front Office - Patient Service Specialist

Rush University Medical Center; Montgomery (AL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Rush University Medical Center in Montgomery, AL is seeking a Patient Service Specialist to manage front desk duties and patient flow. You will greet patients, register them, and guide them through their visit with a focus on exceptional service.

The role includes scheduling, coordinating with insurance providers, and handling payments at the point of service. A high school diploma and front desk experience are required, with healthcare exposure preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year front desk experience.
• Preferred health care experience.
• Preferred insurance verification & medical office experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Coordinate with insurance providers, translation services, and interdisciplinary teams as needed.
• Collect co-pays, process payer approvals, and conduct insurance verifications.

Skills

Front desk experience

Customer service

Communication

Medical office experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Montgomery, AL

Type of Employment: Full Time

Schedule: Weekdays (8am to 5pm)

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Montgomery, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Front Desk Experience

Preferred Qualifications:

• Health Care Experience
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.