Medical Front Office - Patient Service Specialist

Select Medical; Monroe (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Patient Service Specialist, where you will play a vital role in enhancing the patient experience from the moment they enter the clinic. Your responsibilities will include greeting patients, scheduling appointments, and managing insurance verifications, all while ensuring a welcoming environment. This position offers a comprehensive benefits package, including health plans and a 401(k) retirement plan, making it an excellent opportunity for those looking to invest in their future while making a difference in patients' lives. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Mentorship and orientation programs

Qualifications

• High School Diploma/GED required.
• 1 Year of Front Desk Experience.
• Experience with Insurance Verification.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Insurance Verification

Front Desk Experience

Customer Service

Education

High School Diploma/GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 327677

Full Time

Job Description

Type of Employment: Fulltime

Schedule: Weekdays - 3 early and 2 late days

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Monroe, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.