Medical Front Office - Patient Service Specialist

Select Medical; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences at their outpatient center. In this pivotal role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. You'll manage appointments, communicate with insurance companies, and handle co-pays, all while contributing to a positive atmosphere. Join a supportive team that values your contributions and offers comprehensive benefits, including health plans and a 401(k) retirement plan. This is an excellent opportunity for those looking to make a meaningful impact in healthcare.

Benefits

Generous PTO

Comprehensive medical/RX

Health, vision, and dental plans

Company-matching 401(k)

Life and disability protection

Qualifications

• Healthcare experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet and register patients, providing information on their visit.
• Schedule appointments and manage patient communications.
• Collect co-pays and conduct insurance verifications.

Skills

Patient Registration

Communication Skills

Insurance Verification

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Lancaster, PA

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2 evenings per week

Compensation: Starting at $16/hr pending experience

When patients enter our outpatient physical therapy center in Lancaster, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.