Medical Front Office - Patient Service Specialist

Select Medical; Crestview Hills (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Patient Service Specialist, where your role is vital in creating exceptional patient experiences. You will manage both the patient and business aspects of our outpatient physical therapy center, ensuring a seamless visit from start to finish. With a focus on customer service, you will greet patients, schedule appointments, and handle insurance processes, making a significant impact on their care journey. Enjoy a supportive work environment with comprehensive benefits including health plans and a 401(k) retirement plan, all designed to help you thrive both personally and professionally.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Mentorship and orientation programs

Qualifications

• Minimum qualifications include a High School Diploma or GED.
• Preferred qualifications include health care experience.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Customer Service

Communication

Scheduling

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 327768

Full Time

Job Description

Type of Employment: Fulltime

Schedule: Weekdays (8am to 5pm)

Compensation: Starting at $16.50/hour (Pending experience)

When patients enter our outpatient physical therapy center in Crestview Hills , we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• Health Care Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.