Medical Front Office - Patient Service Specialist

Select Medical; Durham (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist for their outpatient physical therapy center in Durham. In this role, you will be the first point of contact for patients, ensuring they have an exceptional experience from the moment they arrive. Your responsibilities will include greeting patients, managing appointments, and handling insurance verifications. This summer position offers a flexible schedule and the opportunity to make a significant impact on patient care. If you thrive in a dynamic environment and are passionate about helping others, this role is perfect for you.

Qualifications

• Experience in healthcare settings is essential.
• Front desk experience is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage check-out procedures.
• Communicate with insurance companies and internal teams.

Skills

Patient Registration

Healthcare Communication

Insurance Verification

Scheduling

Education

High School Diploma/GED

Job description

Medical Front Office - Patient Service Specialist

Job ID 327892

Job Description

Type of Employment: PRN/Per diem (SUMMER POSITION)

Schedule: Weekdays - Varies

Compensation: $17/hour (pending experience)

When patients enter our outpatient physical therapy center in Durham, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients, provide information about their visit, and assist with scheduling and check-out procedures
• Schedule patient appointments in person and via phone
• Communicate regularly with attorney offices, insurance companies, translation services, and internal teams such as operations and business development
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED
• Experience in healthcare settings

Preferred Qualifications:

• At least 1 year of front desk experience

Additional Data

Select Medical is committed to diversity and equal opportunity. Qualified applicants will be considered without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, veteran status, or other protected characteristics.