Medical Front Office - Patient Service Specialist

SSM Health; Erie (Erie County); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking healthcare organization as a Patient Service Specialist, where your role is vital in ensuring patients have an exceptional experience from the moment they arrive. You'll be the first point of contact, greeting patients and guiding them through their appointments while managing essential administrative tasks. This position offers a unique opportunity to impact patient care positively, working collaboratively with various stakeholders. If you're passionate about providing outstanding service and thrive in a dynamic environment, this role could be the perfect fit for you.

Qualifications

• High School Diploma or GED required.
• Preferred: Previous therapy experience.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Patient Communication

Scheduling

Insurance Verification

Customer Service

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

Position: Medical Front Office - Patient Service Specialist

Type of Employment: Per Diem/PRN **Hours are not guaranteed**

Schedule: Weekdays (Hours vary), 3 evenings until 6pm

When patients enter our outpatient physical therapy center in Erie we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• Previous therapy experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.