Medical Front Office - Patient Service Specialist

Talentify; Louisville (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/dental/vision coverage

Company-matching 401(k) retirement

Life and disability insurance

Job summary

Talentify is seeking a Patient Service Specialist for our Louisville, OH outpatient physical therapy center. You will warmly greet patients, register them, and guide them through visits while coordinating their next appointment.

The role balances patient service with administrative duties at the front desk. The position requires a High School Diploma or GED, with preference for 1 year of front desk or healthcare experience.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about visits and next appointments at checkout.
• Schedule patient appointments in person and by phone.
• Maintain communication with attorneys, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Customer service

Scheduling

Phone communication

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 702 W Main Street Louisville OH 44641

Type of Employment: Full-time

Schedule: Monday - Friday (8am-5pm/ 2 evenings till 7pm per week)

Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans